Terms of Use

Important Notices — Please Read First

This is a long legal document. The points below are not a substitute for the full Terms, but they are the things every user and every helper of a user should know before using the Service:

• Streamind is software, not a medical device. It is not intended to diagnose, treat, cure, or prevent any condition. It is not a substitute for speech therapy, medical care, or professional caregiving. See Section 14.
• Streamind is not for emergencies. If you or the person you care for is experiencing a medical, psychiatric, or safety emergency, do not rely on the Service. Call emergency services (101 / 100 in Israel, 911 in the U.S., 112 in the EU). See Section 14.
• The AI suggests; you decide. Streamind uses third-party artificial-intelligence services to generate suggested responses. Suggestions can be wrong, inappropriate, or out of step with what you actually want to say. You are responsible for reviewing each suggestion before selecting it. See Section 10.
• The microphone captures other people’s speech too. If you use the Service in a place or way that records the speech of others, you are responsible for any consent that local law requires. See Section 8.

1. Acceptance of These Terms

These Terms of Use (the “Terms”) form a binding contract between you and Streamind Technologies Ltd (“Streamind,” “we,” “us,” or “our”). By accessing, downloading, installing, registering an account for, or otherwise using the Streamind website at streamind.co, our mobile applications for Android and iOS, our desktop applications for Windows and macOS, or any related features (collectively, the “Service”), you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of another person — for example, as a family member, caregiver, speech-language pathologist, or institutional staff member — you represent that you have the legal authority and consent of that person to bind them to these Terms. See Section 9 for the rules that apply to you when you act in that role.

2. Who May Use the Service

You may use the Service only if:

• You are 18 years of age or older; or
• You are between 13 and 17 years old (or, where applicable, the local digital-consent age), with the consent and supervision of a parent or legal guardian; and
• You have the legal capacity to enter into these Terms.

The Service is not intended for children under the age of 13. We do not knowingly accept users under that age. By using the Service, you represent that you meet these requirements.

3. What the Service Does

Streamind is a software application that helps people with speech impairments communicate more naturally. In broad strokes, the Service:

• Captures audio of nearby speech through your device microphone;
• Transcribes that audio into text;
• Generates suggested responses using a combination of our own proprietary AI models and third-party AI services, informed by your saved phrases, contacts, and other personal context you have provided;
• Synthesizes the response you select into spoken audio (text-to-speech).

The Service also stores user-managed content such as contacts, saved phrases (“quick sentences”), and personal context (“memories”) to personalize the suggestions the AI generates for you.

The Service is software only. Streamind does not manufacture, sell, distribute, or warrant any hardware, including any eye-tracking device, microphone, computer, tablet, or phone used to access the Service. Hardware is governed by the terms of the device manufacturer.

4. Account Registration & Security

To use most features of the Service, you will need an account. When you create an account:

• Provide accurate, current, and complete information.
• Keep your login credentials confidential. Do not share your account or password with anyone, except as described in Section 9 (Authorized Helpers).
• You are responsible for all activity that occurs under your account.
• Notify us promptly at support@streamind.co if you suspect any unauthorized access.

We may suspend, restrict, or terminate accounts at our discretion if we reasonably believe these Terms have been violated, or to protect the safety of users or the integrity of the Service.

5. License to Use the Service

Subject to your compliance with these Terms, Streamind grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial use, on devices you own or control. This license terminates automatically when these Terms terminate or when you stop using the Service.

All rights not expressly granted in these Terms are reserved by Streamind.

6. Acceptable Use

When you use the Service, you agree that you will not:

• Use the Service for any unlawful purpose, or in any way that violates any applicable law or regulation;
• Use the Service to harass, threaten, defame, or harm another person;
• Use the Service to impersonate another person, or to clone or imitate another specific person’s voice or identity, without that person’s clear consent;
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent that this restriction is prohibited by applicable law;
• Scrape, crawl, or systematically extract data from the Service;
• Upload, transmit, or introduce malware, viruses, or other harmful code;
• Circumvent or attempt to circumvent any access controls, authentication, rate limits, or security measures of the Service;
• Resell, sublicense, or otherwise commercially exploit the Service or any output of the Service without our prior written consent;
• Use the Service’s AI features to generate content that violates the acceptable-use policy of any applicable third-party AI provider;
• Use the Service to create or distribute content that sexualizes minors, promotes violence, or incites unlawful acts.

7. Your Content

“Your Content” means any content you upload to or generate within the Service, including conversations, contacts, saved phrases, memories, photos, and personal preferences.

You retain ownership of Your Content. By using the Service, you grant Streamind a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, and adapt Your Content solely as necessary to provide, operate, and improve the Service for you. This license ends when Your Content is deleted from our systems, except to the extent we are required by law to retain it or are entitled to retain anonymized copies under our Privacy Policy.

We do not sell Your Content.

AI training. We do not use Your Content — including conversations, room audio, or any voice sample you upload — to train our AI models or any third-party AI models. Where we use aggregated, anonymized usage data to improve the Service, we do so as described in our Privacy Policy.

You represent and warrant that (a) you own or have the necessary rights to all of Your Content; (b) Your Content does not violate the rights of any third party (including intellectual-property rights, privacy rights, or rights of publicity); and (c) Your Content does not violate these Terms or applicable law.

8. Voice Capture & Speech of Others

The Service captures audio from your device microphone in order to transcribe nearby speech and suggest responses. That audio includes the speech of people speaking near you (“Partner Speech”) — family members, conversation partners, caregivers, or anyone else within range of the microphone.

Recording or transcribing the speech of another person is regulated by law, and the rules vary by location. By using the Service, you represent and warrant that:

• You have obtained any consent that applicable law requires from people whose speech may be captured by the microphone, including under Israel’s Privacy Protection Act, 1981; the EU General Data Protection Regulation (GDPR); the UK Data Protection Act 2018; and U.S. federal and state wiretapping or eavesdropping laws (including in “all-party consent” states such as California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, and Washington).
• You will not use the Service to record or transcribe conversations covertly where consent is required.
• You are solely responsible for any breach of the rights or expectations of conversation partners arising out of your use of the Service.

Streamind processes Partner Speech only as needed to operate the Service. How long we retain audio, transcripts, and related data is described in our Privacy Policy.

9. Caregivers & Authorized Helpers

Many users of the Service rely on a family member, caregiver, speech-language pathologist, or institutional staff member to set up and manage the Service for them. We call this person an “Authorized Helper,” and we call the person they are helping an “AAC User.”

If you act as an Authorized Helper, you represent and agree that:

• You have the AAC User’s informed consent — or, where the AAC User cannot give consent, the legal authority (such as guardianship, a healthcare proxy, or equivalent under the AAC User’s local law) — to set up and manage the Service for them;
• You will not use the Service to communicate as if you were the AAC User without their knowledge;
• You will keep the AAC User’s content confidential and use it only for the AAC User’s benefit;
• You accept these Terms on the AAC User’s behalf and remain jointly responsible with the AAC User for compliance with them;
• You will respect the AAC User’s communicative autonomy and choices.

We may, at our discretion, require additional verification (including documentation of legal authority) before granting Authorized Helper access to particular features in the future.

10. AI-Generated Output

The Service uses a combination of our own proprietary AI models and third-party AI services to generate suggested responses based on captured speech, your stored memories and contacts, and other context. AI-generated suggestions are not always accurate, appropriate, complete, or in line with what you actually intend to say. Suggestions may contain factual errors (sometimes called “hallucinations”), cultural or linguistic mistakes, or content that does not reflect your true preferences, beliefs, or values.

You are solely responsible for reviewing each suggestion before selecting it, and for any consequence of speaking, sending, or otherwise acting on a suggestion. Streamind does not guarantee the accuracy, fitness for purpose, emotional tone, or contextual appropriateness of any AI-generated output.

The Service is a communication aid. It does not speak for you; it offers options to you. The decision to speak any given suggestion is yours.

You acknowledge that AI-generated output is produced by, and is subject to the terms and acceptable-use policies of, our third-party AI providers, and that those providers’ availability, response times, and behavior are outside Streamind’s direct control. We may change or replace AI providers from time to time.

11. Privacy

Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes what data we collect, how we use it, where it is processed, how long we retain it, and your rights regarding it (including under Israel’s Privacy Protection Act, the GDPR, and U.S. state privacy laws).

12. Third-Party Services

The Service relies on, integrates with, or links to third-party services that have their own terms and privacy policies. Streamind is not responsible for the availability, accuracy, content, or practices of those third parties. The third parties we currently rely on include:

• Cloud infrastructure providers (such as Google Cloud) — hosting, authentication, and data storage;
• Third-party AI providers — generative-AI and real-time speech-processing services that, together with our own models, help generate suggested responses;
• Tobii (Desktop only) — optional eye-tracking integration where the user has compatible Tobii hardware;
• Apple App Store and Google Play — distribution and account-sign-in.

Disclaimers, warranty exclusions, and liability limits set by these third parties may flow through to your use of the Service. Where a third party requires that we pass specific terms through to you, those terms are described in Section 17 below.

13. Intellectual Property

Streamind and its licensors own all right, title, and interest in and to the Service, including all software, designs, brand elements, logos, text, graphics, AI prompts, configurations, and underlying technology, and all related intellectual-property rights. Nothing in these Terms transfers any of those rights to you, except for the limited license granted in Section 5.

Feedback. If you send us suggestions, ideas, or other feedback about the Service, you grant Streamind a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose, without compensation or attribution. We treat your feedback as non-confidential.

14. Medical & Emergency Disclaimer

14.1 The Service Is Not a Medical Device

The Service is not a medical device under the U.S. Food, Drug, and Cosmetic Act and FDA regulations, the EU Medical Device Regulation (MDR 2017/745), Israeli Ministry of Health medical-device regulations, or any other applicable medical-device framework. Streamind makes no medical claims about the Service. The Service is not intended to diagnose, treat, cure, prevent, or mitigate any disease or condition, including amyotrophic lateral sclerosis (ALS), stroke, aphasia, traumatic brain injury, dysarthria, or any other speech, motor, or cognitive impairment.

14.2 Not a Substitute for Professional Care

The Service is not a substitute for speech therapy, occupational therapy, medical care, professional caregiving, or independent communication. Continue to seek and follow the advice of qualified healthcare and rehabilitation professionals. The Service complements, but does not replace, professional assessment and intervention.

14.3 Not for Emergencies

The Service is not designed, intended, or suitable for emergency communication. If you, the AAC User, or anyone you are with is experiencing a medical, psychiatric, or safety emergency — including but not limited to choking, breathing difficulty, cardiac symptoms, suicidal ideation, falls, fire, or assault — do not rely on the Service. Use a phone to dial emergency services:

• Israel: 101 (Magen David Adom — medical), 100 (police), 102 (fire);
• United States & Canada: 911;
• European Union and most of Europe: 112;
• United Kingdom: 999 or 112.

Where dialing is not possible, use a non-software alternative: a call button, an alert pendant, a personal-emergency-response system, or another person physically present.

14.4 In-App “Help” Features Are Not Monitored

Some features of the Service (including the “immediate needs” screen and any “help” option within it) may help an AAC User signal urgency to people physically nearby. Streamind does not monitor these signals, does not transmit them to emergency services, and does not guarantee that any signal will reach anyone. They are communication aids, not emergency-response systems.

15. Accessibility Commitment

We design the Service for users whose primary input may be touch with limited mobility, eye gaze, switch scanning, or other assistive methods. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the European harmonized standard EN 301 549, Israeli Standard 5568, and the platform accessibility guidelines published by Apple, Google, and Microsoft, as feasible.

We welcome accessibility feedback at support@streamind.co. See our full Accessibility Statement for more information.

Accessibility is a continuous improvement process rather than a fixed state. We do not guarantee that every feature will work with every assistive device or method, but we commit to addressing reported barriers in good faith and within a reasonable time.

16. Fees, Subscriptions & Refunds

The Service is currently provided free of charge. Streamind reserves the right to introduce paid features, subscription tiers, or one-time purchases in the future. Any such fees will be disclosed clearly before they are charged, and additional terms specific to those fees will apply.

Our current free offering is not a commitment to keep the Service free of charge indefinitely. If we introduce paid features, we will give you reasonable advance notice and a meaningful choice (for example, by allowing continued use of a free tier).

For any future paid Service, billing will generally be handled through the relevant app store (Apple App Store or Google Play). Refunds for app-store purchases are governed by the policies of the relevant app store, except as required otherwise by applicable law (see Section 26 for additional rights of Israeli residents).

17. App Store Terms

17.1 iOS / Apple App Store

If you obtain the Service from the Apple App Store, the following terms apply in addition to (and to the extent of any conflict, prevail over) the rest of these Terms with respect to the iOS application:

• These Terms are between you and Streamind only, not with Apple Inc. (“Apple”). Apple is not responsible for the iOS application or its content.
• Apple has no obligation to furnish maintenance or support services for the iOS application.
• If the iOS application fails to conform to any applicable warranty, you may notify Apple, who will refund the purchase price (if any) for the iOS application to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the iOS application.
• Apple is not responsible for addressing any claims by you or any third party relating to the iOS application or your possession or use of the iOS application, including (a) product-liability claims; (b) any claim that the iOS application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer-protection or similar legislation.
• In the event of any third-party claim that the iOS application or your possession and use of it infringes that third party’s intellectual-property rights, Apple is not responsible for the investigation, defense, settlement, or discharge of that claim.
• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

17.2 Android / Google Play

If you obtain the Service from Google Play, your use of the Android application is also subject to the Google Play Terms of Service and to the agreement between Google and you concerning your Google Play account. Streamind, not Google, is solely responsible for the Service and its content. Google has no obligation or liability to you with respect to the Service.

18. Changes to the Service

We may modify, add, or discontinue features of the Service at our discretion, including in response to changes in third-party services we depend on, security or safety needs, or business decisions. Where a change is material to existing users, we will give reasonable notice in advance, by in-app notice, by email, or both. Streamind is not liable for the deprecation of any feature, except as required by applicable law.

19. Termination

You may stop using the Service at any time. You may delete your account through the in-app settings or by visiting streamind.co/delete-account.

We may suspend or terminate your access to the Service at any time, with or without notice, if (a) you have breached these Terms; (b) we are required to do so by law or by an order of a competent authority; (c) your use of the Service creates a real or apparent risk to other users or to the integrity of the Service; or (d) we discontinue the Service or any part of it.

On termination, the licenses we grant you in Section 5 end immediately. Your Content will be deleted or anonymized in accordance with our Privacy Policy. The provisions that by their nature should survive termination — including Section 20 (Disclaimer of Warranties), Section 21 (Limitation of Liability), Section 22 (Indemnification), Sections 23–24 (Governing Law and Disputes), and Section 29 (General Provisions) — will survive.

20. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. STREAMIND AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, RELIABILITY, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, STREAMIND DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (C) AI-GENERATED OUTPUT WILL BE ACCURATE OR APPROPRIATE; OR (D) DEFECTS IN THE SERVICE WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent any such warranty cannot be excluded under applicable law, our liability for breach of that warranty is limited as set out in Section 21, and Israeli residents retain the additional rights set out in Section 26.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL STREAMIND, ITS AFFILIATES, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST GOODWILL, LOST DATA, BUSINESS INTERRUPTION, OR FAILURE OF THE SERVICE TO COMMUNICATE INTENDED MEANING, WHETHER OR NOT STREAMIND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY.

STREAMIND’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO STREAMIND IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including (i) liability for death or personal injury caused by negligence; (ii) liability for fraud or fraudulent misrepresentation; and (iii) for Eligible Israeli Users, any liability under Israel’s Consumer Protection Act, 1981 that cannot be contracted around. See Section 26.

22. Indemnification

To the maximum extent permitted by applicable law, you will indemnify, defend, and hold harmless Streamind, its affiliates, and their officers, directors, employees, and agents from and against any claim, demand, loss, liability, or damage (including reasonable attorneys’ fees) arising out of or related to:

• Your Content;
• Your violation of these Terms;
• Your violation of any applicable law or any rights of any third party;
• Your use of the Service to record or transcribe Partner Speech without any consent that applicable law requires.

We will give you prompt notice of any claim subject to this indemnification, and we may participate in the defense and settlement of any such claim at our own expense.

23. Governing Law

If you are a resident of the State of Israel at the time you accept these Terms, these Terms are governed by the laws of the State of Israel, without regard to its conflict-of-laws principles. Subject to Section 24 and Section 26, the competent courts in Tel Aviv–Yafo have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

For all other users, these Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles. Subject to Section 24, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and you and Streamind consent to the personal jurisdiction of those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

24. Dispute Resolution

Before filing a formal claim, you agree to first contact us at privacy@streamind.co with a clear description of your concern. We will try in good faith to resolve the issue informally within 30 days.

If informal resolution does not work, disputes will be resolved in the courts identified in Section 23. Either party may bring an individual claim in small-claims court (where it has jurisdiction) instead of in the courts identified in Section 23. Nothing in these Terms prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect intellectual-property rights or confidential information.

For Eligible Israeli Users, this Section 24 is subject to Section 26.

25. Export Controls & Sanctions

The Service is subject to U.S., Israeli, EU, and other applicable export-control and sanctions laws. You may not access or use the Service from any country, region, or in any manner subject to comprehensive U.S. or Israeli sanctions, and you represent that (a) you are not located in such a country or region; and (b) you are not listed on any restricted-party list, including the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals list, the EU consolidated list of persons subject to financial sanctions, or the Israeli Ministry of Defense restricted-trade lists.

26. Additional Provisions for Israeli Residents

If you are a resident of the State of Israel and are a consumer for purposes of Israeli law (an “Eligible Israeli User”), the following additional provisions apply, and to the extent of any conflict with the rest of these Terms, these provisions prevail:

• Your rights under Israel’s Consumer Protection Act, 1981, including any rights to cancellation and refund of any future paid Service, are preserved in full and are not waived or limited by these Terms.
• Any contractual term that contradicts a non-waivable right of an Eligible Israeli User under Israeli law is unenforceable as to that user, and the remainder of these Terms continues to apply.
• For consumer disputes below the statutory threshold under Israeli law, the courts that Israeli law designates retain jurisdiction notwithstanding Section 23 or Section 24.
• Notices to Streamind regarding consumer rights may be sent to: Streamind Technologies Ltd, Tel Aviv, Israel, privacy@streamind.co.

27. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by in-app notice or by email to the address associated with your account, with at least 14 days’ advance notice (or such longer period as applicable law requires). Non-material changes (such as clarifications or formatting changes) take effect when posted, with an updated “Last Updated” date.

Your continued use of the Service after the effective date of an update constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, your sole remedy is to stop using the Service and delete your account before the update takes effect.

28. Language of These Terms

These Terms are published in English. Translations of these Terms into Hebrew or other languages may be provided for convenience. Unless we publish an official Hebrew version that explicitly states otherwise, the English version controls in the event of any conflict between versions.

29. General Provisions

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms that apply to specific features, constitute the entire agreement between you and Streamind regarding the Service and supersede any prior agreement on the same subject.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed, and the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or our right to enforce it later.
• Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or by operation of law.
• Force majeure. Neither party is liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labor disputes, or failures of third-party services or infrastructure.
• Notices. We may send legal notices to you by email to the address on file, by in-app notice, or by posting them on our website. You may send legal notices to us at the address in Section 30.
• Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
• Relationship. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Streamind.

30. Contact