Support
Frequently asked questions.
Everything about how Streamind works — the technology, privacy, daily use, and getting started. Can’t find your answer? Check your fit or email hello@streamind.co.
About Streamind
What is Streamind?
Streamind is a real-time AI conversation engine designed to support natural communication for people who have lost their ability to speak. Instead of slow and frustrating word-by-word typing, the system listens to the context of the conversation in the room and can quickly suggest full, natural, and relevant sentences—helping you respond closer to the pace of life.
Who is this system for?
Streamind is for individuals whose ability to speak or move has been impaired, but whose cognitive abilities remain intact. This includes people living with ALS, aphasia (post-stroke), traumatic brain injuries, and other neurological conditions. The system is already being used in guided communication and rehabilitation contexts, with encouraging feedback from users, families, and professionals.
How is Streamind different from standard AAC systems?
Many AAC tools function as "smart keyboards" or symbol boards, which can make it hard to stay in the rhythm of the conversation. Streamind is different: it's "a conversation, not a keyboard." The system doesn't wait for you to start typing. It follows the dynamics around you and prepares relevant response suggestions in advance, reducing physical and cognitive load so you can express your thoughts more quickly.
Does the AI speak for me or make decisions for me?
No. The system is designed to suggest, but you always choose. Our AI will never say anything without your explicit selection. You remain in control of what is said, how it is said, and when.
Control Experience & User Adaptation
How does the system change the eye-tracking experience?
This is one of Streamind's most important areas of innovation. Many eye-tracking users have had to deal with frustrating calibration processes and limited tolerance for movement.Our technology is designed to make interaction more forgiving: the interface can tolerate imprecision, small movements, and changing physical conditions better than traditional pixel-targeted selection. The goal is to help users stay in control of what they want to say, with less frustration and less effort.
Do I need to buy special equipment or expensive hardware?
No. Unlike traditional systems that require thousands of dollars in dedicated hardware, Streamind is flexible software. For users with some motor ability (even minimal), the app runs on standard Android devices and tablets. For users who rely on eye-tracking cameras, our software is designed to complement existing equipment and make interaction faster, smarter, and more forgiving.
Do I need to be able to type?
There is no need to type. The entire communication process can be done by selecting from available options using a light touch, a switch, or eye-tracking.
What happens if the user's motor skills change over time (e.g., with ALS)?
Streamind adapts with you. If a user loses hand mobility, there is no need to change software or learn a new system. You simply switch to operating the app via a switch or eye-tracking, while your system, preferences, and memories remain exactly the same.
Daily App Usage
How does the system work during a free-flowing conversation with family and friends?
The system securely processes the conversation happening around you. When you are asked a question or wish to respond, it can quickly display several full response options on the screen, based on the topic, your preferences, and your memories. You select a response, and the system speaks it in a natural voice.
Can I use the system to talk remotely with family members?
Yes. With Streamind Calls you can hold a real phone call with family, friends, or anyone else with a phone number — what they say appears as live text, and the reply you choose is spoken into the call. It's part of the Streamind app on iPhone and Android; see the Phone Calls questions below for the details.
Can the system express urgent needs and not just hold conversations?
Yes. There are situations where you need help right here, right now—such as expressing pain, asking to adjust pillows, or requesting water. Streamind supports quick expression of immediate needs with a single click, without navigating through complex menus.
Does the system learn to know me?
Yes. Streamind stores local "memories" (such as names of family members, favorite foods, or regular requests). The more you use it, the closer the suggested responses will match how you naturally express yourself.
Can I change the answers the system suggests?
Always. If none of the suggestions perfectly capture what you want to say, you can easily request more options or use a smart keyboard to compose a new sentence.
Does the system require an internet connection?
Yes. To provide responsive AI capabilities without requiring heavy, expensive hardware, the system relies on cloud computing. A stable connection (Wi-Fi or cellular) is required for seamless use.
What languages does the system currently support?
Streamind currently provides high-level support for English and Hebrew.
Phone Calls
Can I make phone calls with Streamind?
Yes. Streamind Calls places a real phone call — to a doctor's office, a family member, or anyone with a phone number. What they say appears as live text, Streamind suggests replies that fit the moment, and the reply you tap is spoken into the call. The other side simply talks on the phone as usual.
Does the person I call need the app?
No. They receive an ordinary phone call from a Streamind number and just talk — nothing to install and nothing to learn on their side. Because the call comes from a Streamind number rather than your own, it's a good idea to tell them how to reach you directly.
Do I need to be able to speak or type?
No. Everything happens with a tap. Replies are written for you during the call, Yes, No and Wait are always one tap away, and a keyboard is there if you ever want to write something yourself.
Whose voice does the other person hear?
A natural synthetic voice — and if you've created a personal voice from an old recording, it can sound like you. At the start of a call the app can announce that you're speaking through an assistive communication device; we recommend keeping that on.
Are my calls recorded?
No audio is ever recorded. What the other person says is transcribed to text so the app can show it to you and suggest replies; that text transcript is stored in your account, and you can delete it at any time.
How much do calls cost?
Calls use call minutes. New users receive free minutes to try the feature; Streamind Pro includes monthly calling minutes, and extra minute packs can be added at any time and don't expire. Current prices are shown inside the app.
Privacy & Data Security
Are my conversations saved or recorded?
It is important to make a clear distinction: we never save audio recordings. The voice in the room is processed in real-time and immediately deleted.However, the text of the conversations is securely saved in your personal account. This allows the system to develop a "memory"—learning your speaking style, your loved ones, and your preferences to offer better, more natural responses over time. You can delete your conversation history with a single click at any time.
Is my data used to train AI models?
No. Your content is used to provide and personalize your own experience within the app. We do not use your conversations to train public or general AI models. You can delete your history or your entire account through our website.
How is my personal and medical information protected?
Privacy is a core value at Streamind. The system is designed around security and privacy-by-design principles. Data is encrypted, and access is limited to the user or those they explicitly authorize (such as a family member or caregiver).
Can family members or caregivers see my conversations remotely?
Not automatically. The user has complete control over their information. If a user wishes to grant access to a family member or an SLP to assist with settings or management, they can provide explicit permission to do so.
Purchase, Setup & Support
I used your previous app, meliApp. What happens to my account and data?
Good news — Streamind is the upgrade to meliApp, and moving over is effortless. All you need to do is download the new Streamind app and sign in with the same account you already use. Everything you had in meliApp—your data, your memories, your preferences, and your history—will be waiting for you, exactly as you left it.We rebuilt the entire experience from the ground up, end to end, so Streamind looks and feels completely different from meliApp, with many more features and a much smoother, more natural conversation. Once you've signed in and seen that everything is there, you can safely delete the old meliApp—you won't need it anymore.
How do I start using Streamind, and how much does it cost?
To get started, select Download on our website. You’ll see the download options for your device. To download the Windows version, sign in with your Google account first. If you need help choosing a version or getting set up, contact our team. The core system is currently free; availability and pricing for advanced features may vary by plan.
Can I get a free trial?
The basic version of the app is currently free. Get started using the Download button on our website. If you need help with setup or deciding whether Streamind fits your needs, our team is happy to help.
Do you help with setup?
Yes. We know transitioning to a new system can feel daunting. Our onboarding process can include guidance, remote setup assistance (or working alongside rehab centers), and initial support for both the user and their family as the system becomes part of daily life.
What happens if I encounter a technical issue?
Streamind users and their families have a direct line to our support and development team. Because Streamind is software (and not hardware that needs to be shipped to a lab), most settings, updates, and technical issues can be resolved remotely and quickly.
For Professionals & Organizations
Do you work with SLPs and rehabilitation centers?
Yes. Streamind views healthcare professionals as full partners. The system is used and evaluated in rehabilitation and professional care contexts, and we continuously develop the product in collaboration with, and based on feedback from, SLPs, occupational therapists, and doctors.
Is the system intended to replace speech therapy?
No. Streamind is an advanced AAC (Augmentative and Alternative Communication) tool, not a replacement for professional diagnosis, counseling, or therapy. Instead, Streamind is designed as an AAC tool that SLPs can evaluate and tailor to a patient's evolving communication, clinical, and physical needs.
We are a clinic / rehab department. Can we bring Streamind to our organization?
Yes. We are currently expanding our network of partners globally. Working with us can include staff training, technical support, and a structured rollout that gives your patients access to advanced communication technology. Contact us to discuss a partnership.
Is there a management and tracking portal for professionals?
As part of our collaborations with rehabilitation institutions, we are building tracking capabilities (strictly under full patient consent) that will allow professionals to measure patient progress, analyze usage patterns, and refine therapy accordingly.
Still have a question?
Get started by downloading the app, or contact our team for help choosing the right setup.